User Researcher

What we're looking for:
The design team is seeking an innovative, strategic, and expansive thinker to provide both expertise and inspiration as a User Experience Researcher for our financial suite of products. Our UX Researchers are at the forefront of setting strategic direction for our products and championing the voice of the user throughout our organization. We dive deep with our customers to understand what they really want and need and help our product teams turn those insights into actionable steps. We are an empathetic, inclusive, and curiosity-driven team who serve as close partners with our product team members and fierce advocates for our users.
What you'll be doing:
Leading high level, strategic research initiatives utilizing innovative research methods and experiments to help drive product direction for the organization
Partnering with Product Owners, Product Managers, Interaction Designers, and other product team members to understand customer needs and opportunities
Owning the user research process for your products throughout the product lifecycle, from problem definition and research planning to synthesis and stakeholder buy-in
Planning, conducting, and facilitating user research sessions such as user interviews, contextual inquiry, co-creation workshops, data analysis, lean experimentation, etc.
Championing user experience research and design to departments across the company
What you're good at:
High level strategic thinking and analysis for both early stage concepts and established products
Ability to thrive in and make sense of highly ambiguous problem spaces
Ability to think outside the box and be creative to find the best and most suitable ways to get the answers needed for product direction
Listening, being thoughtful, and having deep compassion and advocacy for the users of your products
Owning your own work, processes, and direction for the research on your products
Taking a highly collaborative approach with your partners in the product organization
Helping coach and guide product teams on the value of user research and design
The minimum requirements we seek:
Bachelor's degree
4+ years of experience as a User Researcher or UX Designer
4+ years of experience leading user research initiatives for highly collaborative, multidisciplinary teams
Our preferred requirements
Master's, or PhD in user experience, human-computer interaction, sociology, anthropology, psychology, design, or related degree
6+ years of experience as a User Researcher or UX Designer
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.PDN-945c0797-f072-4292-846b-308e6e95530a