User Researcher - Organic Growth Ventures

Travis Heights, Texas
Closing date
Nov 1, 2021

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Position Type
Research Scientist / Analyst
Organization Type
As IBM doubles down its focus on growth, it is critical to foster an entrepreneurial mindset with outside-in thinking and rapid experimentation. IBM has a long history of investing in innovation and, to continue that investment, we are excited to announce the launch of IBM Organic Growth Ventures. The OGV program has been created to give our best ideas a chance to solidify into sound products and business models in search of the next game-changing innovative products. The program will make many small risky bets and use best practices to conduct in-market experiments to quickly amplify those bets that show progress. At the heart of the program is a thoughtful product and business model validation methodology to turn a product idea into a value proposition that customers desire and a business model that can scale. Once that happens the venture will be transitioned into a business unit.

Your Role and Responsibilities
The Organic Growth Ventures team is seeking innovative and enthusiastic design and research professionals to join a team building out multiple projects within an internal incubator program, designed to bring IBM's newest ideas and products to market at scale.

As a researcher for the Organic Ventures Group, you'll be responsible for developing innovative new concepts, working with intrapreneurs, venture executives and a small design team. Your work will include activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations. The products we support include cloud and automation platforms, open-source software, microservices technology, AI and machine learning, and many others. As a UX researcher and a part of our team, you will work with one or more of these technologies.

Our group is made up of those with years of deep research expertise and brilliant hires using new tools and methodologies. We share our methods and tooling across IBM, and continually teach each other new and best practices. You will join this journey and work alongside many other designers and IBMers to tell the narrative of our company. You understand that the creation and destruction of paper and pixels always centers on one thing - humans. Our purpose is to be essential. Essential to our users. Essential to our colleagues.
  • You will be uncovering often unarticulated user needs and connecting those to business goals. Your insights will be used across the world by hundreds of thousands to build, deploy, and manage apps used by millions (no pressure!).
  • You will be identifying and connecting with our target users and becoming their advocate to influence our products to meet their needs.
  • You will collaborate effectively with product management, engineering, and remote teams. You will demonstrate leadership, technical curiosity, and tenacity. You'll be partnering with some of the leading technologists in the fields of cloud and cognitive computing.

Required Technical and Professional Expertise
  • Demonstrated success relating generative and evaluative research insights to core business goals
  • At least 5 years of experience conducting research throughout the entire product development lifecycle
  • Will be able to create a dendrogram on an etch-a-sketch with your eyes closed
  • Bachelor's degree in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology or related discipline

Preferred Technical and Professional Expertise
  • Master's degree or doctorate in a related discipline
  • Experience with cloud computing and/or open-source technology
  • Experiencing working with enterprise software (agile/continuous delivery desired)
  • Experience managing projects involving cross-functional teams

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

·12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
·World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
·Well-being programs to support mental and physical health.
·Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
·Select educational reimbursement opportunities.
·Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
·Giving and volunteer programs to benefit charitable organizations and local communities.
·Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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