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User Research Manager - Data & AI

Employer
IBM
Location
Travis Heights, Texas
Closing date
Oct 8, 2021

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Position Type
Research Scientist / Analyst
Organization Type
Business
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Introduction
Thomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities
Are no and why two highly used words in your vocabulary? Do you find yourself wandering from me to we often? If so, then you know that enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Cloud & Cognitive Design Organization needs a research manager who deeply cares about creating an experience-first culture today. We don't wait until we must change. You will join this journey and work alongside many other designers and IBMers to tell the narrative of our company. You understand that the creation and destruction of paper and pixels always centers on one thing - humans. Our purpose is to be essential. Essential to our users. Essential to our colleagues.

ABOUT US
Join the first group of dedicated user researchers in IBM! We work within product teams and across entire portfolios to make IBM products better for our users. Our work includes activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations. The products we support include cloud and automation platforms, open-source software, microservices technology, AI and machine learning, and many others.
The best thing about working in Cloud & Cognitive Design is the people we work with. Our group is made up of those with years of deep research expertise and brilliant hires using new tools and methodologies. We share our methods and tooling across IBM, and continually teach each other new and best practices.

ABOUT YOU
You're an experienced user research leader who can bring a positive energy to the team and keep them motivated to deliver rigorous, high-quality research. You can nurture and direct the career growth and skill development of researchers, with diverse backgrounds and experience, both in-person and remote.
You can collaborate effectively with design leadership, product management, engineering, and remote teams, and have strong negotiation and conflict resolution skills.
You're comfortable working in a highly technical environment and managing researchers across several products designed for users across many industries, job types, and technical domains. You're passionate about learning, mentoring, and coaching.

Required Technical and Professional Expertise
  • Demonstrated success of at least 3 years of managing research teams to deliver business results and positive user outcomes through research insights
  • At least 5 years of experience conducting research throughout the entire product development lifecycle
  • Bachelor's degree in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology or related discipline


Preferred Technical and Professional Expertise
  • Experience leading remote teams and working with remote stakeholders
  • Experiencing working with enterprise software (agile/continuous delivery desired)
  • Experience managing projects involving cross-functional teams
  • Master's degree or doctorate in a related discipline

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

·12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
·World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
·Well-being programs to support mental and physical health.
·Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
·Select educational reimbursement opportunities.
·Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
·Giving and volunteer programs to benefit charitable organizations and local communities.
·Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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