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HR Technology Digital Experience Researcher

Employer
Facebook
Location
Seattle, Washington
Closing date
Oct 9, 2021

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Position Type
UX / Design Researcher
Specialty
Science and Technology Studies
Organization Type
Business
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Intro:
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Summary:
The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create people-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.We are seeking a Digital Experience Researcher to support technology solutions design and development for HR programs. The ideal candidate will question common assumptions, demonstrate a rigorous approach to qualitative and quantitative UX research methods, and have a passion for the future of consumer technology. Additional skills include the ability to think tactically and strategically about user needs and product design and strength in building connections and relationships with a variety of internal and external partners. In particular, we value researchers with experience translating user feedback into meaningful insights and the capability to turn those insights into actionable product recommendations.
Required Skills:
- Identify adoption opportunities for new products and improvements for current products
- Analyze how new Facebook products tie in with market needs and consumer preferences
- Define design opportunities based on existing or ad-hoc research and quantitative data
- Work closely with product teams to identify research questions and prioritize projects in short and long term
- Conduct research using a wide variety of qualitative and some quantitative methods to create actionable insights across the product development lifecycle, including UX testing of early prototypes, such as usability, 1:1 and group interviews, and surveys
- Work closely with partner teams (product design, engineering, product management, analytics) to understand their goals
- Proactively involve team in the research process
- Synthesize insights in a compelling, creative, and actionable way that cuts to the chase of the underlying user issues
- Effectively communicate with and present findings to a variety of audiences from product teams to executive leadership
- Support concept and usability testing research plan development and session delivery
- Collaborate with Insight Specialists to define needs for quantitative evidence to inform design strategy
- Collaborate with other researchers on research methods and priorities
Minimum Qualifications:
- 4+ years research experience in a user-obsessed company or organization
- Experience conducting product UX research experience
- Experience with generative, iterative, and evaluative research methods
- Experience with both qualitative and/or quantitative (e.g., survey design and analysis) research methods
- Experience in designing and delivering design thinking sessions & workshops, setting clear expectations and defining tangible outcomes
- Experience building meaningful cross-functional relationships
- Effective communication skills with experience presenting to diverse audiences
Preferred Qualifications:
- Master's Degree (MA/MS in Cognitive/Experimental Psychology, Human-Computer Interaction, Anthropology, Cognitive Human Factors, or MBA)
- PhD in Cognitive/Experimental Psychology, Human-Computer Interaction, Anthropology, Cognitive Human Factors, or a related field
- Experience combining qualitative and quantitative user data into cohesive insights
- Experience planning UX research across the product lifecycle, from early generative to mid-cycle development, to in-market UX
- Experience designing/researching intelligent assistive technologies
- Experience implementing employee-centric HR technology solutions
- Familiarity with Workday, Salesforce and Workplace by Facebook functionality including tenant configuration, data loads, and maintenance
- Proven track record of effectively interacting with internal and external stakeholders
- Demonstrated experience working in a fast-paced environment with stakeholders and users
Industry: Internet
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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