Senior Customer Insights/User Experience Researcher

Senior Customer Insights/User Experience Researcher
General information
Location:
Atlanta - Georgia - USA, Lowell - Massachusetts - USA, San Francisco - California - USA, Santa Ana - California - USA, Weston - Florida - USA
Ref #:
20210021091
Description & Requirements
Description
UKG is looking for an expert ethnographer to join our Technology Research team. You have a passion for designing and conducting fieldwork, the ability to identify and clearly communicate research insights to internal teams and clients, and the nimbleness required to juggle academic theory, research methods, design thinking and business sensibility, providing meaning to the implications of the business problem at hand.
What you'll be pursuing:
You will design, conduct, and report on qualitative field studies.
Translating field insights into future products, services, and experiences.
Participating in and contributing to internal and client ideation sessions.
Collaborating with designers, strategists, technologists and many others on client projects. You will build Insights that others outside of the discipline can understand and engage in.
Shape research results into documents of actionable recommendations for the business.
Lead brainstorming sessions with stakeholders to identify and develop experience frameworks.
Qualifications
PhD (will consider Master's) in anthropology, sociology, or relevant social science discipline.
Proven experience conducting ethnographic/qualitative UX research projects.
5+ years of applied experience in user research and analysis including usability testing, surveys, interviews, and personas.
A strong portfolio demonstrating work experience
You have an awareness of, experience with, and exposure to design anthropology and its methods and practices.
Team Player and Detail oriented
Corporate overview
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement .
View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20English\formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.