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Senior UX Researcher, MuleSoft, a Salesforce Company

Employer
Salesforce.com, Inc
Location
Sacramento County, California
Closing date
Oct 11, 2021

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Position Type
UX / Design Researcher
Organization Type
Business
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Job Category
Products and Technology
Job Details
Who is MuleSoft:
MuleSoft, an independent business unit of Salesforce, is looking for an exceptional Product Designer to envision, design, and build the next generation of developer tool and application network user experiences for businesses around the globe, enabling them to evolve their practices, and serve their end customers.
MuleSoft is changing how the world connects by building a platform that unlocks information and simplifies the design and management of enterprise data integrations. APIs are the catalyst for this change, and MuleSoft has been at the forefront of this innovation since launching the first true enterprise iPaaS (integration platform as a service) system, Anypoint Platform.
About Product Design at MuleSoft
MuleSoft has an entrepreneurial culture, and a creative and forward-thinking mindset. The Product and Content Experience team is a highly collaborative organization of talented practitioners who are mission-driven to serve our users. Come help us build impactful and innovative things!
About the Product
Anypoint Platform is a highly scalable product that offers enterprise-level services to help companies join their systems-of-record into an application network, increasing the speed of their businesses. Anypoint Platform serves a wide variety of users, from highly technical developers, to non-technical business users like legal or compliance teams. Above all, the goal of Mulesoft products is to make data integration dramatically easier for all. MuleSoft offers a range of products, from robust IDEs for developers, to low-code integration tools for business users.
About the Team
MuleSoft has an entrepreneurial culture, and a creative and forward-thinking mindset. The Product and Content Experience team is an organization of talented practitioners who are mission-driven to serve our users. The role will suit any product designer who enjoys driving to the simplicity on the far side of complexity. Come help us build impactful and innovative things!
Responsibilities:
What You'll Do
- Develop a user research agenda for your areas and shape the prioritization of research within those areas.
- Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and strong collaboration with cross-functional teams (UX designers, visual designers, user researchers, technical writers, product managers, and engineering) throughout the planning and development life cycle.
- Develop and execute user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and development.
- Lead analyses that triangulate telemetry and qualitative data, developing mixed methods approaches to understanding our users.
- Influence decision-making through effective presentation of findings, including the creation of customer-centered narratives to frame problems and highlight the business value of potential solutions.
- Develop and share expertise related to how people create, share, manage, and utilize data visualizations, dashboards, machine learning models, and advanced analytics within organizations.
- Be a strategic partner with your leadership team and key executives across the business to help shape long-term vision by identifying and advocating for opportunities to delight and better serve our customers through new features, strategic directions, and user experience improvements.
- Build and shape our user research team's tools and practices to scale our impact and create durable insights across the organization.
Basic Qualifications
- You are Educated in a Relevant Field. Masters or PhD in Human-Computer Interaction, Communication, Sociology, Anthropology, Psychology, Information Science, or related field.
- 3+ years work experience conducting user research plus a strong portfolio of shipping software products. Demonstrated ability to plan, design, execute, and communicate both strategic and tactical research engagements, structure and lead internal and external workshops, and analyze the outcomes to provide insight for stakeholders. Excellent project management, communication, and presentation skills.
- You are curious about technology and can dive into complex or unfamiliar topics. Bonus: Experience working in enterprise software, analytics, databases, or cloud services is a plus.
- Deep knowledge of best practices for UX design principles, and expert understanding of user research methodologies (both qualitative and quantitative).
- Hands-on experience analyzing data and using analytic software products or relevant programming languages. You love understanding data, patterns and trends. Numbers are your friends. You can dig into the details but always see the big picture. Familiarity with basic statistical methods and concepts, and experience using one or more Tableau or Tableau CRM products is desirable.
- You thrive in a collaborative environment and have experience working with multidisciplinary or cross-functional agile teams (e.g. design, product management, engineering).
- You have great communication and interpersonal skills. You can clearly communicate ideas, effectively present research insights as compelling narratives to a variety of audiences, and generate persuasive written and multimedia reports. Proven track record influencing product direction and strategy with actionable insights.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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