Exciting work you will do:
Engagement Delivery: Use knowledge of Design Research and effective project management skills to plan and lead experience design work streams with small teams on client engagements. Manage own activities and those of team members to deliver desired business outcomes and high-quality deliverables. From design research to envisioning, designing, and implementing concepts, you will infuse empathy, creativity, and strategy to ideate and innovate across touchpoints while supporting business goals.
Business Development: Actively contribute to business development through the identification of new opportunities with existing clients and participation in proposal development, applying an understanding of research methodologies and best practices.
Practice Development: Participate in internal initiatives to build and grow the Strategy practice. Contribute to the formal development of design research/experience design practice tools, methodologies and applications, and inspire innovative approaches and techniques
Relationship Building: Establish positive relationships with clients and peers that build credibility, foster your support network, and empower career development.
What you will need:
2-3 years of relevant experience (design research, anthropology, service design, innovation, business, marketing).
Excellent creative, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Experience designing and conducting qualitative research (in-depth interviews, ethnographic research, remote studies, and participatory design).
Working knowledge of the various aspects of qualitative research: recruiting processes; scheduling and logistics; interviewing and moderating; analysis and framework development; research deliverables.
Interest in collaborating and working on multidisciplinary teams, and ability to work closely and comfortably with clients on projects and new business opportunities.
An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates.
The desire and ability to travel to fulfill client requirements and project needs, and for personal development.
An entrepreneurial mindset, including an excellent ability to uncover new opportunities for account growth and impact.
Interpersonal and Creative Problem-Solving Skills
Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.
Excellent interpersonal communication skills with professional staff, senior level executives, and the community at large.
Ability to think at a systems-level and see the bigger picture across channels, touchpoints, and platforms.
Passion and curiosity for learning about the world, human behavior, and the underlying motivations that help to create human-centered solutions.
A bachelor's degree from an accredited college/university. A master's degree and/or applicable professional certifications are bonuses.
** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.