Insights Strategist // Commercial Bank

11 West 19th Street (22008), United States of America, New York, New York

Insights Strategist // Commercial Bank

*Insights Strategist*

The Experience Insights (XI) team consists of research specialists who coach and advise the digital teams on user research and digital analytics strategy and execution. We are a close-knit group who thrives on team collaboration, having a growth and learning mindset, embracing humility amidst our successes, and supporting each other in shooting for stretch goals.

In Capital One's Commercial Bank, the digital teams conduct their own research, so the work of the XI team is centered around streamlining and nurturing the path from research question to insight. This is accomplished through research leadership, strategic application of user insights, hands-on coaching, training, participant recruiting, and hosting events to increase collaboration across different teams and roles within the organization.

We are looking for an Insights Strategist to partner with our product teams and help them define, plan, and execute a wide range of human-centered discovery and validation activities, as well as shepherd the product success metrics strategy.

*What you will do: *

* Be a champion for research strategy consisting of both qualitative user research and quantitative analytics to support and influence business strategy

* Work together with teams of product designers, product managers, product marketing managers, and developers to define and prioritize research needs across a breadth of experiences and platforms

* Advise and plan appropriate discovery and validation activities, such as design sprints, customer empathy interviews, collaborative design sessions, and synthesis workshops

* Coach and train individuals who are developing and conducting user research activities

* Identify and champion opportunities for infusing a learning mindset throughout the organization and promoting transparency and accessibility to collective insights across teams and departments

*What you should bring:*

* Excellent problem-solving skills with the ability to analyze situations, identify existing or potential opportunities, and recommend solutions

* Solid research skills coupled with big-picture thinking to develop long-term research strategies

* Ability to present complex qualitative and quantitative data to diverse audiences in an understandable format via excellent verbal and written and/or visual communication skills

* A bias for results, impact, collaboration, and positive community building

* Driven to continuously improve processes and the quality and impact of the team's work and output

* Familiarity with digital product analytics and the relationship between qualitative and quantitative research methods

*Basic Qualifications*

* Bachelor's degree or military experience

* At least 3 years of experience applying qualitative research methods

*Preferred Qualifications*

* Master's Degree in Behavioral Science, HCI, Human Factors, Anthropology, Sociology, or Cognitive Psychology

* Experience in full life cycle research and inspection methods across a variety of methodologies

* Experience working on enterprise-level experiences that span multiple channels such as web, mobile, and offline interactions

* Experience with quantitative, behavioral analysis, and statistical concepts

* Experience working as an engagement manager with external research agencies to conduct outsourced research projects

* Experience using design methods and user research data to influence business strategy and leadership

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.