Research Manager, Creation & Conversations
The Position What You'll Do: As a member of our Creation & Conversations team, you will be embedded on the cross-functional team that is working on building and improving the products and tools that are at the foundation of how customers experience our platform. You will lead the proactive discovery, exploration and development of customer-centric insights to help this team achieve their goals at a strategic level, while also leading a team of researchers whose responsibility it is to execute research plans that impact every stage of the product development process, from ideation to implementation. You will also build productive relationships with cross-functional partners in Product, Engineering, Design, Content Strategy, Strategy & Operations, the Customer organization and Sales teams, and collaborate with other internal research teams to connect the dots, seed ideas, and help drive better business decision-making that sharpens product development strategies which will help fuel long-term sustainable revenue growth for Twitter. Who You Are: You are an experienced researcher and manager with expert understanding of a wide range of qualitative and quantitative research methodologies. You know exactly when to engage with cross-functional teams, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering impactful research findings and recommendations. You have a passion for leading teams and developing talent and understand how to balance the jobs of leading a team through effective coaching and delegation with leading your own projects. You're passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user. Responsibilities * Lead, manage, coach and mentor a team of researchers * Lead the discovery of insights to drive strategy in the customer experience space * Partner with Design, Product, Engineering and Data Science teams to build in research at multiple stages of the product development process * Ensure problems are approached through the integration of multiple data streams, including qual and quant research * Advocate for insights in order to drive action and impact by providing compelling narratives and artefacts * Lead purposeful relationship-building with a wide array of partners and other research teams Qualifications Required Competencies * Strong foundational knowledge of qualitative and quantitative research tools and techniques * A track record of thought leadership and delivering research to inform business, marketing and product development strategies and roadmaps * An entrepreneurial mentality and a creative approach to problem-solving * Strong cross-organizational negotiating and influencing skills with the ability to sell an idea * Forward thinking * Ability to manage through ambiguity * Demonstrated ability to prioritize initiatives * Strong business acumen; an understanding of business goals, strategies and pressures while being aware of industry trends and competitive actions as a context for doing research * Ability to build collaborative relationships remotely and cross-functionally to influence strategy and decisions * Can express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information * Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously * A growth mentality that fuels your desire to constantly learn and improve * Excellent written and verbal communication * Detail oriented and able to manage multiple projects simultaneously * Experience working with Design and Product teams * Highly interested in new and experimental methodologies Requirements: * 5+ years managing a research team of multiple people at varying levels * 10+ years conducting user research and/or market research, with an excellent command of both qualitative and quantitative methods * Bachelor's Degree (minimum requirement) * (Optional) Advanced degree in Business (MBA), Communication, Marketing, Psychology, Sociology, Anthropology, Human-Computer Interaction, or a related field Company Description Who We Are Twitter is committed to serving the public conversation by helping users find, stay informed and discuss what matters to them. In order to better facilitate the public conversation, we are seeking a Research Manager to be a part of the Creation & Conversations team. Our research helps inspire, design, and build the products that fuel Twitter's mission to give everyone the power to create and share ideas and information instantly, without barriers. Research has a direct impact on product strategy, roadmaps, and the detailed design of new experiences that help users stay up to date with what matters most to them and connect to others with shared interests. We are part of a larger design and research team that is full of amazingly hard working and fun people who are passionate about Twitter's ability to help people see beyond themselves and connect with the larger world in a meaningful way.