The Books Design Studio creates the full breadth of solutions that power the world's biggest and most loved digital reading products. This includes everything from the tools and services that authors and publishers use to make their books, the discovery and shopping experiences our customers use to find their next great read, and the apps and Kindle devices used for reading across the globe. We strive to meet the needs of authors and readers of every kind of book, magazine, comic, and educational material. To help us delight our customers, we are seeking a talented, creative, and customer-obsessed UX Researcher to join our growing team in Seattle, WA, reporting in to our Head of Research.
What you will do
In this role you will be responsible for helping product teams determine the right research questions to ask, working closely with partners to understand the largest challenges and opportunities customers face with digital reading. You are able to synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings aligned to business goals. You are highly collaborative, with a record of proposing well-informed recommendations grounded in research. In this role, your research will inform and guide decisions impacting the next generation of digital readers. You will translate business questions into cohesive research plans with consideration for various approaches, mixed-methods, and necessary rigor. You are able to describe research methods thoroughly, and use artifacts effectively to communicate findings to non-research audiences. You proactively identify research opportunities that improve the customer experience and effectively make tradeoffs to manage time constraints, quality, and resources. You have applied experience in a range of methods including but not limited to field work, interviews, surveys, usability testing, concept testing, RITE studies, and participatory design. You are adept at persuading decision makers to align action on research findings - inspiring them and helping them internalize opportunities to delight customers and differentiate our service.
What you bring
You geek out over user research, psychology, ethnography and have a understanding of user research methods and best practices, but you also have a nimble, creative and pragmatic approach, and you're interested in pushing the boundaries of agile research. You are a passionate, curious researcher with strong observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Amazon's customers. You are able to operate independently while delivering high-quality outputs. You will work on overlapping projects, so you are good at multi-tasking, juggling competing priorities, and organizing yourself to ensure you deliver on your commitments. You are eager to continually learn, grow and improve the craft of research within the team, Amazon, and the broader industry. * 4+ years of hands-on experience conducting UX research in an applied setting.
* A strong portfolio that illustrates past work experience and how your research informed decision-making, ideally in the digital products and services industry.
* Bachelor's degree in Psychology, Sociology, Anthropology, Human Factors, Human Computer Interaction, or related discipline, or commensurate experience.
* Experience operating as an individual contributor in a user research role.
* Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result.
* Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
* Experience working in a fast paced software development environment within a highly entrepreneurial organization.
* Applied experience with a mix of qualitative and quantitative methods.
* Good understanding of the software, design and product development cycle.
* Applied research experience in non-US markets.
* Strategically minded, with a passion for translating data into bottom-line impact.
* MA/MS or Ph.D in Psychology, Sociology, Anthropology, Human Factors, Human Computer Interaction, or related discipline. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit