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UX Researcher II

J.B. Hunt Transport Services
Lowell, Arkansas
Closing date
Aug 8, 2021

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Position Type
UX / Design Researcher
Organization Type
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Under general supervision, this position helps key stakeholders with the design and implementation of new products and systems by creating presentations and delivering data related to user experience. This person will be responsible for providing the business with actionable items discovered during research and data analysis that enable them to set goals and drive efficiency.

Job Description:
Key Responsibilities: • Support J.B. Hunt UX team with research tasks including: scheduling/screening participants, note taking, facilitating, transcribing, research preparation, etc • Create and inform role and product personas by transcribing, assisting with coding transcripts, assisting with interviewing, data analysis and synthesis, and in assisting with the creation of the final persona deliverable using the J.B. Hunt UX Research Persona Protocol • Clearly communicates status of research engagements to impacted Stakeholders, Product Owners, UX Designers, and Development Teams • Presents or reports on research findings with actionable insights to project stakeholders to explain user goals and alignment with business goals, and listen to feedback to deliver compelling and actionable insights from research through written reports and in-person presentations • Collaborates with Product Owners, Business Analysts, UX Designers, and Development Teams by understanding business goals and gathering feedback while advocating for the user • Collect and analyze user behavior through various quantitative and qualitative methods: usability studies, card sorting, surveys, field visits, data analysis and synthesis, etc • Perform data analysis and synthesis on transcriptions using MaxQDA and on data using Hotjar and/or GA Data Studio

Minimum Qualification: BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience; plus 1 year experience in User Experience. Preferred Qualification: M.S./M.A. in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience. Experience conducting interviews, usability studies, surveys, card sorting and field studies. Experience with both qualitative and quantitative research. Experience integrating user research into product designs and design practices..

Bachelors: Computer and Information Science (Required), Bachelors: Psychology (Required)

Work Experience:
Research, User Experience


Job Opening ID:
00394700 UX Researcher II (Open)

"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
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