Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. The Role... User Researchers lead teams through inspiration-gathering and customer empathy experiences to uncover stories and insights that help guide design and product management. They deftly balance techniques that inspire new ideas and paradigms with methods that rigorously evaluate potential concepts and solutions. Medallia is looking for User Researchers with an edge, a spark, and a deep-seated obsession with human emotions and behaviors. In addition to being empathetic, creative, and strategic, here are some of the qualities we're searching for: Constantly curious - We want people who are excited to be in the field and as inquisitive about other people and their stories as they are empathetic. Thoughtfully collaborative - we want people who think through the methodologies to engage the teams as carefully as they engage our customers. Captivating communicator - We want compelling storytellers who can inspire teams to translate keen observations into compelling insights and ideas. We want people who are experimental, sensitive, savvy, and even quirky. These are the people who will be truly inspiring and impactful. Responsibilities... * Drive insights to inform the definition and development of new and existing products across all platforms * Work cross-functionally with teams to shape and execute research plans based on business needs and growth initiatives * Develop and use research models and insights to drive superior decision making * Interpret research results, derive implications, perform market analysis and gather strategic intelligence to provide proactive insight regarding the consumer market, trends and our customer needs, and pain points * Expertly select and deploy appropriate research methodologies (from generative to evaluative)Direct priorities and approaches for research projects to ensure the most effective and efficient use of resources * Manage research vendors relationship and drive execution of research initiativesChampion research and user-centered design across the organization Minimum Qualifications... * At least 4+ years of industry experience as a hands-on researcher, working across multiple platforms, including mobile and enterprise systems * Expertise in a broad range of methodologies including ethnographic research, site visits, interviews, surveys, diary studies, usability testing, lean experimentation, etc * Organized, self-directed, efficient, and able to complete complex projects in a timely manner * Strong leadership qualities that enable you to lead cross-functional teams and third-party partners when needed * Ability to analyze and synthesize qualitative and quantitative information in a manner that engages other team members Preferred Qualifications... * Master's degree or Ph.D. in Human-Computer Interaction, Social Psychology, Anthropology, Human Factors, or an equivalent field in the behavioral sciences * Superior creativity and passion for what you do * Excellent verbal and written communication and presentation skills * Stats knowledge and expertise with statistical tools a plus At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.