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Manager User Experience Researcher in Seattle, WA US at Apex Systems

Employer
Apex Systems Inc.
Location
Seattle, Washington
Closing date
Aug 2, 2021

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Position Type
Dean / Department Head
Organization Type
Nonprofit
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Manager User Experience Researcher in Seattle, WA US at Apex Systems
Title: Manager User Experience Researcher (Permanent)
Location: Remote, United States

The team

Our Product Experience team focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.

This position

In this role, you would be part of the Product Experience team. You would be embedded in a specific product space requiring you to establish and grow relationships. We are seeking a Lead Researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.

The right candidate will be equally skilled in facilitating thoughtful conversations with both internal stakeholders, customers, and research participants. Transforming those conversations into detailed research plans and actionable insights should be your focus. Additionally, you should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your recommendations.

This role will manage a talented and experienced research team, and will focus on enabling them to do their best work. Their career development and advancement will be a focus.

This role will forge strong relationships with cross-functional partners, and lead the development of 12-18 plans, strategic vision, and priorities for the team.

This position reports to the Sr. Manager, Research.

Responsibilities
  • Consistently deliver complex UX research projects and assignments on time and to the highest quality, while coaching less experienced team members in their work.
  • Build internal networks to improve organizational navigation, speed and quality of UX research solutions.
  • Develop breakthrough ideas, techniques, practices, and resources to help the team improve capabilities and scale.
  • Work cross-functionally to align partners and stakeholders to project vision, mission and strategy.
  • Optimize and leverage resources across multiple projects and teams.
  • Communicate complex ideas/issues in a manner that is easily understood by others.
  • Effectively escalate issues when appropriate and handle/resolve personal conflicts within the team and with work partners.
  • Articulate a clear and elevating UX research strategy and direction across multiple cross-functional teams and stakeholders.
  • Help align, focus and mobilize large cross-functional teams to achieve product strategies in the fastest, most effective and efficient manner possible.
  • Demonstrate innovative problem-solving when faced with complex and large-scale projects.
  • Manage a team of talented and experienced researchers who function independently, but need support with prioritization, budget procurement, and research advocacy.

Basic Qualifications
  • Minimum 12 years researching consumer, enterprise and/or mobile user experiences.
  • Minimum 5 years team management experience
  • Master's degree or above in a UX and social science research-related field, such as Sociology, Psychology, Human Factors, Cultural Anthropology, or comparable work experience.

Preferred Qualifications
  • Experience conducting and setting direction for research across multiple products areas and departments and solving business problems at scale.
  • Expert in generative, evaluative, and iterative research methodologies
  • Fluency in qualitative as well as quantitative research
  • Fully adept with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams, across an entire product organization, and with executives.
  • Experience publishing research studies either for internal or external audiences.
  • Experience with managing a complex workload and prioritizing in accordance with business priorities.
  • Experience coordinating the work of other researchers, vendors or agencies on a project
  • Skilled in coordinating and mentoring others across multiple projects and teams.
  • Advanced abilities in managing teams through challenging situations.
  • An online portfolio or work samples.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com (Do not submit resumes or solicit consultants to this email address) or 844-463-6178. Join our Talent Network!
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