Research Manager Creation & Conversations

Decatur, Georgia
Jul 24, 2021
Aug 12, 2021
Full Time
Organization Type
The Position

What You'll Do:

As a member of our Creation & Conversations team, you will be embedded on the cross-functional team that is working on building and improving the products and tools that are at the foundation of how customers experience our platform. You will lead the proactive discovery, exploration and development of customer-centric insights to help this team achieve their goals at a strategic level, while also leading a team of researchers whose responsibility it is to execute research plans that impact every stage of the product development process, from ideation to implementation.

You will also build productive relationships with cross-functional partners in Product, Engineering, Design, Content Strategy, Strategy & Operations, the Customer organization and Sales teams, and collaborate with other internal research teams to connect the dots, seed ideas, and help drive better business decision-making that sharpens product development strategies which will help fuel long-term sustainable revenue growth for Twitter.

Who You Are:

You are an experienced researcher and manager with expert understanding of a wide range of qualitative and quantitative research methodologies. You know exactly when to engage with cross-functional teams, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering impactful research findings and recommendations. You have a passion for leading teams and developing talent and understand how to balance the jobs of leading a team through effective coaching and delegation with leading your own projects. You're passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.


Lead, manage, coach and mentor a team of researchers
Lead the discovery of insights to drive strategy in the customer experience space
Partner with Design, Product, Engineering and Data Science teams to build in research at multiple stages of the product development process
Ensure problems are approached through the integration of multiple data streams, including qual and quant research
Advocate for insights in order to drive action and impact by providing compelling narratives and artefacts
Lead purposeful relationship-building with a wide array of partners and other research teams


Required Competencies
Strong foundational knowledge of qualitative and quantitative research tools and techniques
A track record of thought leadership and delivering research to inform business, marketing and product development strategies and roadmaps
An entrepreneurial mentality and a creative approach to problem-solving
Strong cross-organizational negotiating and influencing skills with the ability to sell an idea
Forward thinking
Ability to manage through ambiguity
Demonstrated ability to prioritize initiatives
Strong business acumen; an understanding of business goals, strategies and pressures while being aware of industry trends and competitive actions as a context for doing research
Ability to build collaborative relationships remotely and cross-functionally to influence strategy and decisions
Can express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information
Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously
A growth mentality that fuels your desire to constantly learn and improve
Excellent written and verbal communication
Detail oriented and able to manage multiple projects simultaneously
Experience working with Design and Product teams
Highly interested in new and experimental methodologies


5+ years managing a research team of multiple people at varying levels
10+ years conducting user research and/or market research, with an excellent command of both qualitative and quantitative methods
Bachelors Degree (minimum requirement)
(Optional) Advanced degree in Business (MBA), Communication, Marketing, Psychology, Sociology, Anthropology, Human-Computer Interaction, or a related field