Senior User Researcher

Employer
IBM
Location
Durham, North Carolina
Posted
Jul 23, 2021
Closes
Jul 27, 2021
Ref
2340561489
Hours
Full Time
Organization Type
Business
Introduction
Enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Data & AI Organization needs an experienced Senior User Researcher who deeply cares about creating an experience-first culture today. Your Role and Responsibilities
Are no and why two highly used words in your vocabulary? Do you find yourself wandering from me to we often? If so, then you know that enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Data & AI Organization needs a User Researcher who deeply cares about creating an experience-first culture today. We don't wait until we have to change. You will join this journey and work alongside many other Designers, Offering Managers and Developers to tell the narrative of our company. You understand that the creation and destruction of paper and pixels always centers on one thing - humans. Our purpose is to be essential. Essential to our users. Essential to our colleagues. ABOUT US Join the first group of dedicated user researchers in IBM Data & AI Design! We work within product teams and across entire portfolios to make IBM products better for our users. We are strong advocates of "˜mixed-methods' and incorporate various techniques in our toolbox. Our typical tactics include includes activities like usability assessments, interviews, journey and empathy mapping, design studio sessions, surveys, and data analysis to uncover market and user needs and expectations. The best thing about working in IBM Data & AI Design is the people we work with. In joining our User Research team, you'll be in the company of established User Researchers. Our group is made up of those with years of deep research expertise and brilliant early career professionals using the latest tools and methodologies. We share our methods and tooling across IBM, and continually teach (and learn from) each other new and best practices.
Work locations: Austin, TX or San Jose, CA ABOUT YOU You're an experienced User Researcher with proven skills uncovering often unarticulated user needs and connecting those to business goals. Your insights will be used across the world by hundreds of thousands to build, deploy, and manage apps used by millions (no pressure!). You should be passionate about identifying and connecting with our target users and becoming their advocate to influence our products to meet their needs. You can easily flex between "˜Qualitative vs. Quantitative', "˜Strategic vs. Tactical' and "˜Moderated vs. Unmoderated' types of research. You can collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You're comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing. Required Technical and Professional Expertise
Experience triangulating insights across research studies with customers and behavioral analytics
Demonstrated success relating generative and evaluative research insights to core business goals
At least 7 years experience conducting user research throughout the entire product development life-cycle
At least 7 years experience working with enterprise software (agile/continuous delivery desired)
At least 7 years experience managing projects involving cross-functional teams
Bachelor's degree in Experimental Psychology, Cognitive Science, Human Factors, Human Computer Interaction, Anthropology, Sociology or related discipline Preferred Technical and Professional Expertise
At least 4 years experience with cloud computing and open source technology About Business Unit
IBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments""with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners. Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career. About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location Statement
IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
·World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
·Well-being programs to support mental and physical health.
·Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
·Select educational reimbursement opportunities.
·Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
·Giving and volunteer programs to benefit charitable organizations and local communities.
·Discounts on retail products, services, and experiences. We consider qualified applicants with criminal histories, consistent with applicable law. Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.