User Researcher, eCommerce

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We're working to find new and better ways to help businesses succeed on their own terms-and we're looking for people like you to help shape tomorrow at Square.

Job Description

User Research champions the human-centered exploration of complex problems using evidence, data and insight to help us make better decisions. This User Researcher role is part of the User Research team within Square eCommerce. You will work in partnership with best-in-class product managers, designers, marketers, analysts, engineers, alongside other researchers and stakeholders to deliver insights that drive remarkable omnichannel solutions to support our sellers. Youll take on meaningful research projects that will have a lasting impact on our business and our users experience. You will report to the Lead User Researcher, eCommerce.

You will:

• Define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights, with guidance from senior researchers.
• Act as the dedicated researcher for multiple squads and build strong relationships with cross-functional partners, such as product managers, designers, marketers, analysts and engineers.
• Own the entire research process from ideation to insights.
• Deliver high quality and robust research outcomes.
• Connect insights and approaches across multiple squads and data sources to encourage a holistic view that is biased towards action.
• Shape User Research capabilities and processes, playing a key role in scaling methods, tools and activities that deliver value.

Qualifications

You have:

• 3+ years experience conducting UX research.
• Experience with both qualitative and quantitative research methods such as interviews, moderated and unmoderated tests, heuristic evaluations, benchmark studies, contextual inquiries and surveys.
• Your day-today consists of leading multiple mixed-methods research projects simultaneously end to end: gather requirements, develop guides/screeners/surveys, recruit, moderate, analyze and communicate insights.
• Ability to work within tight timelines and with excellent project management skills
• A passion to build user-focused products that solve essential problems.
• A Bachelors Degree in Anthropology, Behavioral Economics, Design, Human-Computer Interaction, Information Science, Psychology, Sociology, or a related field. Bonus for candidates with a Graduate Degree.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources