Senior UX Researcher- ArcGIS Online

Portland, Oregon
Jul 21, 2021
Aug 03, 2021
Position Type
UX / Design Researcher
Full Time
Organization Type
Overview Come join our UX research team to help create, inspire, and influence human-centered technology at Esri and beyond. You mission will be to develop and implement evidence-based insights for Esri's flagship SaaS web-mapping product ArcGIS Online. You will collaborate closely with designers and product development team members to build web mapping technology that our customers use to solve the world's most complex challenges. Our ideal candidate is driven by purpose, collaboration, and the exchange of new ideas. They are a self-starter who is proactive about tackling problems, defining research needs, and driving decision-making based on evidence. They are eager to hone their craft while expanding their toolkit, and understand the power of both listening and sharing their expertise. If you want to do innovative work on technology that matters, then join us! Responsibilities * Lead exploratory and evaluative research projects that drive the innovation and incremental improvement of web-based enterprise applications * Partner with product and design leadership to develop and implement a research roadmap that dovetails with design, development, and business priorities * Collaboratively engage product managers, designers, and engineers across the life of research projects, from identifying research opportunities and goals, to identifying participants, to collecting and analyzing data, and acting on findings * Successfully manage simultaneous research projects with competing priorities. * Develop partnerships with related user feedback and testing teams to create opportunities for project collaboration, process alignment, and sharing of insights * Effectively communicate research findings and impacts to stakeholders through actionable insights, compelling recommendations, and informative deliverables that fuel ideation and iteration * Successfully pitch project ideas and evidence-based recommendations to product and design leadership and executives * Take an inclusive approach to research and design, ensuring our participants, data, and recommendations reflect the diverse settings and backgrounds of our users * Develop new research approaches to better understand geospatial technologies, its users, and contexts * Contribute to team processes that bolster the rigor, speed, visibility, and value of research * Enhance the research knowledge and skills of colleagues on the product team and across Esri by creating research resources, peer-reviewing study designs and outcomes, and delivering workshops or other internal training activities * Contribute to the professional and scholarly communities of both the fields of design research and GIS through written work, presentations, or workshops (e.g., white papers, blog articles, peer-reviewed publications, conference talks, installations, etc.) * Serve as a general subject matter expert on usability, user research, and design ethics Requirements * 5+ years of experience carrying out applied research on digital technologies with demonstrated impacts * Demonstrated ability to carry out the role responsibilities, showcasing a strong sense of ownership, transparency, flexibility and ability to self-initiate projects. * Case studies of past work demonstrating impact, including generative and evaluative research, and showing track record of managing and executing large research efforts from start to finish. * Expert-level knowledge of qualitative and participatory methodologies, such as individual and group interviewing, usability testing, ethnography, diary studies, and heuristic evaluation, as well as when and how to apply them throughout the product lifecycle * Experience running studies that are moderated or unmoderated, as well as remote or in person * Experience testing digital experiences across desktop, mobile, and web. * Understanding of the practical and ethical considerations surrounding informed consent, user privacy, data management, and participant representation * Experience recruiting participants from the general public, specialized industry audiences, international users, and people with disabilities * Demonstrated ability to take a holistic approach to problem-solving, triangulating data and generating insights across diverse sources of evidence * Outstanding written and verbal communication and presentation skills, with the ability to make complex ideas easily understandable * Strong organizational, planning, and time management skills evidenced by the ability to self-manage and appropriately scope and manage research projects collaboratively * Familiarity with product development methodologies, such as Agile and Scrum * Bachelor's from an accredited institution in human-computer interaction, information science, anthropology, psychology, sociology, communication, or related field (advanced degree preferred) Recommended Qualifications * Familiarity with geographic information system (GIS) technologies, mapping, or related data visualization applications * Knowledge of research strategies and design considerations for complex applications/software * Familiarity with mixed method approaches and basic quantitative methodologies, such as surveys, analytics/telemetry, benchmarking, and descriptive statistics * Experience working in an enterprise/B2B product development environment * Familiarity with web accessibility standards, including I10n, i18n, and translation Work Sample Please submit some recent or exemplary samples of your research work or be prepared to discuss them during the interview process. Work samples could be a portfolio website, a project case study PDF or PowerPoint, or any other format in which you can showcase your work. The Company Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them. Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more. Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. #LI-DV1


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