Information Architect - UX Design Strategist

CVS Health
Boston, Massachusetts
Closing date
Sep 26, 2021

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Position Type
UX / Design Researcher
Organization Type
Job Description
OverviewWould you like to join CVS Health, one of Fortune's Most Admired Companies, as part of our diverse Digital team? CVS Health is embarking on a bold agenda to transform health care and empower millions of customers on their path to better health. We are looking for passionate, driven people who want to join a high energy, growing team to make a difference in people's lives. You will be in on the ground floor of innovation that aims to reinvent the health care experience.At CVS Health, the Digital Design team creates easy, accessible, and seamless experiences for our customers on our digital healthcare, pharmacy and retail platforms. Achieving this goal requires collaboration with teams of UX and UI designers, researchers, content strategists, engineers and product managers throughout the design process - from strategy to pixel-perfect design. At each stage, you will advocate for our customers and ensure that the final product meets user needs.~~~~~~~~~~~~~~~~~~~~~~~Job DescriptionAs a Hybrid Information Architect on the UX Strategy team, you will play an essential role in the evolution of Information Architecture as a strategic practice for CVS Health digital while support its establishment as a shared service and product for the organization. You'll be a member of a small, yet mighty, high-visibility team of Information Architects, UX Architects, User Researchers, Customer Experience Analysts and UX Strategists. Our team is dedicated to forming and articulating cross-cutting strategic initiatives that serve to improve the customer, patient, and member experience across all digital applications and lines of business. Current information architecture initiatives include: 1. Centralized navigation strategy which involves establishing robust enterprise taxonomies, ontologies, and other knowledge structures to connect our navigation, categories, tags, metadata et al across different headed and headless content management systems. 2. My Account Strategy, which is an ongoing, multi-year initiative to consolidate all account management and login experiences across our digital application. This includes Purchases and Orders, Preferences, Payments, Consent, and the Health Portal.This role will partner closely with individuals and teams from across our digital organization to advocate for the implementation of well-structured information organization using industry best practices with a goal of unifying and clarifying to establish consistency. The Information and UX Architecture team has a unique opportunity to affect real, coherent change that affects millions of people because we are the responsible for sensemaking across all lines of business which traverse the healthcare, pharmacy, eCommerce and insurance industries. For this reason, we are seeking someone who enjoys sharing the Information Architecture teamwork and its many complexities in an easy-to-understand and relevant manner.A day in the life of an Information Architect on this team entails technical expertise and extensive soft skills in communication and collaboration. At the highest level, you will support the execution of enterprise-scale information architectures in support of intuitive, seamless, and integrated navigation for multiple platforms and apps. Your workflow process will span modalities like navigation, taxonomy, ontology, metadata schema, tag objects and product management. Information Architecture is growing in scope and impact at CVS Health and we are seeking someone who both understands and can execute the work while driving product awareness and adherence in collaboration with many teams who consume our work.
Required Qualifications
• Track record of success as a user experience strategist, UX Architect, Information architect, and/or Product Manager of Information Architecture that is demonstrated through at least two case studies. These case studies will exemplify large-scale Information Architecture, UX architecture, and/or Product management strategic thinking with details to add texture to the story. The case studies can be provided in the form of a PDF, Word document, Website, or other accessible format. Examples case studies include: • Establishing and launching an information architecture product/initiative across many teams and sustaining governance and adherence through relationships and buy-in.• Evolution of one or more navigation structures in conjunction with establishing taxonomies and/or ontologies that reflect multiple customer journeys, • Information diagrams that model current and future state information structures, systems and how they impact the ecosystem. Note: the case studies must document the discovery lifecycle, collaboration and engagement model with other disciplines and stakeholders, the delivered output and impact of the work, and any challenges you faced (+ points if you can address how you tackled these challenges).
Preferred Qualifications
• Analytical: Gifted in the synthesis and analysis of complex customer and business problems to drive solutions. Experience making data-driven, customer-centric decisions to define scalable information architecture solutions that lead to increased discoverability, comprehension, and customer engagement. • Influential: Adept at presenting a clear, easy to understand point of view that educates and influences people and outcomes. • Collaborative: Facilitate inclusive conversations and workshops across diverse teams and lines of business in a virtual environment to bring people and perspectives together. Excellent written, presentational, and communication skills. • Committed and Resilient: Cares deeply about getting it right for our customers and business through creative, iterative approaches that solve for technology, team, security, and legal constraints. • Detail and Big Picture Orientated: Can zoom in and out of a diverse set of criteria to excavate trends and themes and drive clarity. • Agile: Strong focus on delivering continuous improvement and quality in near and long-term valuable increments.
Relevant experience in UX Design, Information Architecture, Information Design, Product Management, Human-Computer Interaction, Psychology, Anthropology, Computer Science or similar. A verifiable High School diploma or GED is required.Undergraduate degree preferred but not required.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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