Director of Research, User Experience

Bellevue, Washington
Jun 30, 2021
Jul 31, 2021
Position Type
Dean / Department Head
Full Time
Organization Type
Work with Product and Design leaders to develop a Research program to inform product strategy and help improve our overall user experience.
Be a strong partner to Product, Engineering, Design, Data and Business leaders.
Plan and coordinate research work across multiple product areas.
Align team priorities and deliverables to the company's overall strategic goals.
Develop your team members' technical and leadership skills.
Ensure a high quality bar for research output and deliverables.
Share knowledge about User Research processes and tools across the organization.
Be a strong advocate for user research at the senior leadership level.
Increase the impact of research through strong advocacy and education.
Help your team build deep domain knowledge and empathy for end users.
Hire, coach, and mentor excellent user researchers.
Drive Flexport's research practice, culture, and processes.

You should have:
10+ years of professional experience, 5+ years of which is in management.
Extensive experience with all aspects of user research (study design, recruiting, moderation, analysis, storytelling)
Excellent communication, presentation, social, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Practical knowledge of statistics, especially survey sampling and experimental design
Built a team of 5 or more and managed senior researchers
Experience managing geographically distributed teams is a plus.

Masters or Ph.D. in Human-Computer Interaction, Statistics, Sociology, Psychology, Anthropology or related field, or equivalent practical experience
Experience working with SaaS and enterprise products
Experience conducting quantitative research or statistical analysis

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