Executive Director, Workforce Development

Providence Health
Renton, Washington
Jun 21, 2021
Jun 25, 2021
Position Type
Executive / President
Full Time
Organization Type
Executive Director, Workforce Development
Renton, Washington

The Executive Director, Workforce Development will be responsible for the philosophy and strategy in developing the skills and capabilities of our caregiver population. With a focus on leading innovative learning solutions that align to organizational goals and capabilities now and in the future, the incumbent will design seamless data flow between our Workforce Strategy Team to build performance based learning solutions that build skills to support a robust talent pipeline; lead the evolution of career pathway development that supports careers of the future and supports the caregiver where they are today; and measure and report how learning drives organizational performance through data and analytics.

Required experience and education for this position include:
  • Bachelor's in any degree, experience or education that focuses on the study of people to include hospitality, marketing, anthropology, behavioral science etc; or equivalent educ/experience
  • More than 10 years of experience with working in a customer facing function focused on providing high quality service
  • More than 10 years of experience in healthcare, retail and/or financial services
  • Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.
  • Demonstrated ability to elicit, analyze and communicate business requirements from multiple customers across disparate functions
  • Demonstrated excellent judgment and decision making skills
  • Demonstrated ability to define, develop, and analyze performance measures and metrics
  • In depth knowledge of contact center technology
  • Proven ability to effectively manage production and service based workforce.

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When applying online, please reference job number 296755.

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Providence is an Equal Opportunity Employer.

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