Senior UX Researcher

Minimum Qualifications

7 years of experience in user research and/or similar field

Bachelor's degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

Demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once

Demonstrated ability in presentation and storytelling

Demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications

10 years of experience in user research and/or similar field

Master's or professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies

Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis

Understanding of the mortgage or financial services industry (fintech)

Job Summary

The Senior UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitude and behaviors. They provide actionable insights and artifacts to drive direction and confidence in product decisions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company.

Responsibilities

Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines

Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope

Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible

Gather and synthesize research findings into actionable insights, packaged and delivered in accordance with audience needs and priorities

Visualize research findings into tangible artifacts such as customer journey maps, service blueprints and personas

Collaborate with product teams to build balanced, data-driven backlogs that address both user and business needs

Build strong relationships across business areas and disciplines as an evangelist of UX Research

Mentor and share best practices with junior UX researchers through dedicated feedback, collaboration and delegation

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.