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VP Director, Account Planning

Publicis Media
Lester, Pennsylvania
Closing date
Jun 21, 2021

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Position Type
Executive / President
Full Time
Media Studies
Organization Type
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The Digitas Health Account Planning team uncovers breakthrough customer insights, and helps our teams to turn them into big creative marketing ideas. Planning is part of the creative organization (and tightly integrated with creative) and reports to the SVP/Head of Planning.

The ideal Vice President/ Director candidate has at least 8 years experience developing and applying breakthrough customer insight in a marketing, creative agency or professional services firm, as well as exceptional thinking, communication and influence skills, leadership, and energy. Most importantly, we seek candidates with enthusiasm for pushing the frontier of how marketing can evolve to meet the needs of an ever more powerful consumer.

Detailed Description

The VP/ Director is the customer insight "lead" for designated Digitas Health LifeBrands clients, with 3 primary responsibilities:

Leveraging customer insight to help the team come up with great creative marketing ideas
Identifying high impact opportunities for developing breakthrough customer insight
Creating innovative approaches for coming up with customer insight
Additional responsibilities for this position include:

Proactively determining where and how in-depth insight about the consumer's attitude and behavior can help make our clients' marketing more successful and where the opportunities are
Identifying key customer insights from existing client/Digitas Health LifeBrands data and translating them into relevant marketing program implications
Applying innovative research and "listening" methodologies to create relevant, breakthrough customer insights
Partnering with our cutting edge primary researchers, internal analysis group and client data/research organizations to maximize their work's customer insight and marketing program application value
Optimizing the impact of customer insight in the creative/program development process by inspiring and partnering with creatives on your team
Expertly applying the Digitas Health LifeBrands Active Branding approach to marketing program development, and inspiring your teams to embrace a "pull" approach to marketing
Leading team brainstorms that efficiently produce breakthrough insight and maximize team contributions
Building productive collaboration and enabling successful teamwork
Creating demand for account planning's contributions by demonstrating its impact

At least 8 years' experience working in marketing and/or strategic services organizations - e.g., general advertising agency account planning group; management consulting firm; brand strategy firm; large DM firm strategic planning/account planning group
Qualitative research expertise and experience applying innovative qualitative research techniques
Familiarity with interpreting and applying quantitative research
Undergraduate degree in a discipline like history, American studies, political science, anthropology/sociology, journalism, or psychology
Graduate degree is also a plus (e.g., MBA, Masters)
Familiar with segmentation, analytics and media research tools (e.g., MRI) a plus
Exceptional customer insight skills
Intuitive ability to understand what makes consumers "tick"
Ability to discern the customer insight and "human truth" from mounds of data
A passion and empathy for the consumer's perspective
Avid follower of how marketing is evolving to meet the needs of the ever more powerful consumer; you can tell the difference between YouTube and an inner tube
Ability to challenge the team to uncover "what's in it for the customer"
Passionate about applying cutting edge qualitative methodology to the development of insight
Experience applying insight to marketing program development
A knack for helping creative teams understand an insight and translate it into creative magic
Passion for working with creative people
Exceptional writing, communication and influence skills
An inspirational, compelling personality and way of working
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