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Sr. UX Researcher

Employer
Workday, Inc.
Location
Palo Alto, California
Closing date
Jun 19, 2021

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Position Type
UX / Design Researcher
Hours
Full Time
Organization Type
Business
At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

Job Description

Join our team and experience Workday!

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Job Description

Want to be part of Awesomeness?

The Workday Adaptive Planning UX and Product Design team believes building delightful product experiences requires great deal of passion for user experience, user empathy and deep understanding of interaction design chops coupled with problem-solving skills, fun and creativity. Our number one core value is employees, who are encouraged to bring their whole self to work, daily. There is a reason why we are on Fortune's 100 Best Places to Work For two years in a row #humblebrag.

Our design team focuses on simplifying the complexity of bringing together planning, reporting and analytics solutions in a single cloud platform by applying design best practices in improving - complex enterprise process workflows & collaboration, spreadsheets for data entry and modeling, data visualization & reporting, and platform management.

Our team is growing, and we are looking for our first user researcher who can contribute to our team culture and take ownership of our research and customer validation needs supporting UX and product designers.

About you
  • Your approach is customer-centric
  • You have a strong sense of curiosity, an ability to frame problems in new ways to drive your process and articulate your design thinking
  • You thrive when working and collaborating with a cross-disciplinary team of designers, product manager and engineers spread across continents
  • Experience leading on complex research projects and directing the work of more junior researchers

Responsibilities:
  • Identify key research questions and objectives in partnership with product, design, and development teams
  • Design and execute research studies using appropriate research methods for the project, timelines, and business needs, using research methods that span from usability to co-creation workshops to ethnography
  • Analyze data and findings to define actionable insights for both short term and long-term product development
  • Plan and deliver research programs within budget, timeline and project requirements.
  • Socialize, collaborate, and present research work and findings to multiple teams and leaders, across the organization
  • Ability to visualize and present research data simply and clearly to diverse audiences

Requirements:
  • 7+ years professional experience conducting research
  • Bachelors and/or Master's degree in anthropology, sociology, psychology, human-computer interaction (or other related field), or equivalent experience
  • Detailed knowledge and understanding of evaluative, generative, quantitative and secondary research methods, and advanced expertise in at least one research methodology
  • A deep familiarity with the product development process
  • Excellent collaborator, at ease partnering with other researchers, designers, product managers and developers
  • Excellent verbal and written communication skills

It's nice if you have:
  • Been an active member of a research community of practice
  • Have experience creating educational content and/or teaching in your area of expertise
  • Direct experience and understanding of the Enterprise Performance Management / ERP industry a plus
  • Direct experience conducting research for B2B/enterprise products
  • Geekery about the latest technologies and design research methods

At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE™) and creating a brighter workday for all is the cornerstone of all we do. Join us!

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at accommodations@workday.com.

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