Senior UX Researcher

AWS Outcome Driven Engineering (ODE) is a new AWS engineering organization chartered to build industry-specific products by diving deep with industry innovation leaders to solve the hence-unsolved digital solutions that unblock the industry from new digital business models, step changes in efficiency, or otherwise transformative business outcomes. We are builders and innovators applying Amazon innovation mechanisms and AWS digital technologies including machine learning, IoT, and so many more to new industries to build AWS products that ensure industry customers can achieve and sustain the game changing benefits of digitization at scale. We are curious, passionate, and GSD (get stuff done).

Outcome Driven Engineering (ODE) is building industry-specific AWS products by partnering with innovative, market-leading customers to bridge the gap between our customer's domain expertise and AWS's digital expertise. We turn the lessons we learn by diving deep and co-developing a transformative industry solution with an innovation leader into industry-specific digital products and solutions for the entire industry, hastening the industry digital transformation on AWS. Our goal is to make AWS customers first to benefit from the non-linear business outcomes driven by digitization which helps AWS customers be digital leaders in their respective industries.

Who you are
You are a passionate, curious UX researcher with strong observational and analytical skills, an impressive ability to collaborate with both developers and designers, and a relentless determination to do what is right for future AWS customers. You have an innate ability to sniff out the research questions that can yield the most influential insights, from questions that are not yet being asked. You geek out over user research, psychology, ethnography, and have a deep understanding of UX research methods and best practices.

What you'll do
* Create a deep understanding and empathy for our target users through a comprehensive program of research.
* Work closely with product and design team members to identify research questions, build a research plan that will answer them, and communicate the insights to shape the future user experience of new co-development products.
* Identify the best method, or mix of methods, based on research questions, timeline, and resourcing.
* Work cross-functionally with design, product management, engineering, and our co-development partner organizations to not only communicate results and recommendations, but relentlessly drive influence from insights.
Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We cultivate a welcoming and inclusive culture, and recognize the importance of a good work/life balance, with flexible schedules and work-at-home options, depending upon the role. The team members comprise a wide range of skill sets and experience levels, providing opportunities for new members both to be mentored and for mentorship.

Team members are active in Amazon's 10+ affinity groups, sometimes known as employee resource groups, which bring employees together across businesses and locations around the world. These range from groups such as the Black Employee Network, Latinos at Amazon, Indigenous at Amazon, Families at Amazon, Amazon Women and Engineering, LGBTQ+, Warriors at Amazon (Military), Amazon People With Disabilities, and more.
Open to locations outside of Seattle, including Arlington, VA, Dallas, TX, Palo Alto, CA, and Boston, MA.

* 5+ year of hands-on experience conducting UX research with software used by developers.
* BA/BS in psychology, sociology, anthropology, human computer interaction or related discipline.
* A strong portfolio demonstrating past user-research work experience, deliverables, and the ability to drive influence from qualitative and quantitative data.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.