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UX Research Director

Atlanta, Georgia
Closing date
Jun 17, 2021

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Position Type
UX / Design Researcher
Full Time
Organization Type
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Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Facebook Inc. UX researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. We employ a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a diverse range of perspectives and stem from many different backgrounds- geographically, culturally, educationally, philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others. Facebook Inc. is looking for an experienced research leader with seasoned research, communication and people management skills. The successful candidate has a proven track record of translating research into design and product decisions. It's not enough to answer interesting questions about user behavior; our team focuses on impact. You will oversee a team of world-class researchers across multiple research disciplines.The successful candidate must be an expert researcher who can generate and socialize insights that impact the strategy and product roadmaps of complex and diverse products. The role also requires a proven track record of building and managing high-performing teams, preferably with researchers of different disciplines. Candidates must be able to articulate the vision of the team to cross-functional partners and be a strong advocate for the role of research in product development.
Required Skills:
- Manage a research area with broad scope in size and complexity
- Manage multiple research managers and ICs across multiple broad initiatives
- Identify ways to elevate and up level Research with product leadership
- Influence and drive strategy
- calls out risks and opportunities across multiple teams
- Consider factors beyond your immediate team to innovate, take appropriate risks, and balance short, medium, and long-term needs
- Identify gaps and solutions for future growth and scale within the org, including system, product, function, partnership, culture and/or organization opportunities
- Responsible for the quality of the team, including coaching, growing ICs and managers and addressing under-performance
- Responsible for developing a cohesive and strong leadership team of managers
- Be a role model for inclusive behaviors and build a diverse organization that values, respects and taps into different backgrounds and perspectives
- Understands org health (engagement, retention, feedback)
- effectively diagnose and make recommendations to solve complex issues that may span multiple teams
- Communicate team purpose, contribution, and how it fits in with the broader mission of the company
- Make the company better through engaging in cross-company efforts like recruiting, cross-functional partnerships, diversity & inclusion, or site initiatives
- Actively recruit and close top tier talent to fill strategic open positions for both IC and management roles beyond your immediate organization
- Drive team execution, culture, and process across the FB research community, broader FB community and/or externally
- Form internal partnerships, influence, resolve conflict, build alignment, and work effectively across teams and disciplines throughout the company to execute the strategy
- Proactively identify the largest problems impacting your team's execution and effectively resolve and manage dependencies
- Identify relevant metrics and track trends to report progress relative to goals. (E.g., team health, research impact, product goals)
Minimum Qualifications:
- Bachelor's degree or significant experience conducting UX research with meaningful business impact
- 18+ years of experience conducting and/or studying research post-Bachelor's degree
- 8+ years directly managing, coaching and developing full-time researchers
- 5+ years experience managing managers
- Directly managed across different research methodologies
- Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
- Experience building teams over time through hiring, growing, and retaining high-performing researchers
- Experience building and setting research strategy that connects with business strategy
- Track record of translating research into business impact
- Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
Preferred Qualifications:
- Masters or Doctorate degree
- Experience with consumer products, consumer insights, or product development
- 5+ years of UX research experience
Industry: Internet
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
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