Staff UX Researcher

Minimum Qualifications

10 years of experience in user research and/or similar field

3 years of experience mentoring researchers

Master's degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

Advanced demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once

Advanced demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications

12 years of experience in user research and/or similar field

5 years of experience mentoring junior researchers

Professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field

Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies

Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis

Demonstrated ability in building a UX research community of practice at scale

Demonstrated ability working with the mortgage or financial services industry (fintech)

Job Summary

The Staff UX Researcher uses generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors. Collaborating across disciplines and business areas, they provide actionable insights and artifacts that drive direction and confidence in product decisions. They lean into ambiguity, inspiring those around them to experiment and think creatively as they explore possible solutions. As champions of the UX research discipline, they foster a culture of research and continuous learning across the company.

Responsibilities

Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines

Partner across disciplines and business areas to align on a unified research strategy that informs future product roadmaps

Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope

Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible

Gather and synthesize research findings into actionable insights and artifacts, packaged and delivered in a compelling narrative that drives change

Collaborate across product teams to build balanced, data-driven backlogs that address both user and business needs

Build strong relationships across business areas and disciplines as an evangelist and thought leader of UX Research

Strengthen the maturity of the UX Research team by mentoring and shaping best practices through dedicated feedback, collaboration, delegation and interactive learning activities

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.