Senior User Experience Design Lead

TD Ameritrade
Evergreen Park, Illinois
Jun 11, 2021
Jun 12, 2021
Position Type
UX / Design Researcher
Full Time
Organization Type
The Senior Experience Designeris responsible for the information architecture, interaction, and visual design for the active traderthinkorswim web and mobile app platforms. This individual is responsible for driving user research and working with senior executives and key business stakeholders to design highly innovative concepts and experiences communicated in the form of wireframes, designs and clickable prototypes that can be tested with end-users and presented internally. This role requires a confident and creative individual with a versatile set of hands-on skills able to collaborate with fellow strategists and technologists on a cooperative agile, agency-like team.

The ideal candidate must show a fearless dedication to truly out-of-the-box thinking validated through user testing. Be willing to take chances boldly cultivating revolutionary, groundbreaking ideas that will delight clients away from the competition while solidifying thinkorswim reputation for being a leader of innovative thinking.

What you are good at

Facilitate brainstorming and sketching exercises for ideation exercises to drive and determine the direction for designs

Have a systematic design approach to responsive web design

Advocate and have institutional knowledge for web accessibility best practices

Lead site & mobile app architecture sessions and framework vision with a cross-functional team

Present design work to business partners from product, content, QA, and technology; explain design choices and address issues and concerns; help partners reach consensus

Proficient in tools like Mural, Invision & Sketch

Drive usability testing and strategic user research.

Participating in collaborative usability testing practices by note-taking, scriptwriting, and moderating

Stay abreast of rapidly changing web and mobile technologies

Use business intelligence to propose and incorporate new and creative ideas into current designs

Stay immersed in thinkorswimactive trader client behaviors and needs by monitoring OpinionLab comments, engaging in relevant Charles Schwab training, and reviewing user research reports

Conduct visual design QA and communicate issues to QA and technology

What you have

Bachelors degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience.

4-7 years designing mobile transactional products (i.e., e-commerce, banking, etc.) and large-scale consumer websites or applications

Demonstrated ability to develop and execute creative ideas through the creation of wireframes and low-fidelityprototypes

Self-motivated, client experience-oriented, and a dedicated team player

Extremely detail-oriented, able to define ideas down to a specification level

Present a positive, professional image. Solid leadership and communication skills are required.

Good project management skills; ability to plan, manage, and execute under tight deadlines in a collaborative environment

Drive the project, debate merits of approach, and work effectively with others.

Knowledge of the financial industry and active trading a plus

Experience working in a fast past collaborativeAgilegroup

Online portfolio or samples of recent work (i.e., mockups, prototypes, specifications, guidelines)

Military education or experience may be considered in lieu of civilian requirements listed