Senior User Experience Researcher

2 days left

San Francisco, California
Jun 11, 2021
Jun 15, 2021
Position Type
UX / Design Researcher
Full Time
Organization Type
The Opportunity

Our team at SoFi is looking for a UX Researcher to join our Research Team supporting the Money and Credit Card Team. You will help shape UX Research at SoFi by partnering closely with designers, product managers and product marketers to conduct exploratory, formative and evaluative research studies that enable stakeholders to make more informed, confident decisions. In this role, you'll be expected to plan, lead, and socialize high profile research projects. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are an advocate for our customers and are excited to work with teams to connect them to our customer's needs and take action on insights.

At SoFi, you'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members' financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans


Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives

Manage projects end to end: develop guides and screeners, moderate, analyze, synthesize and deliver results

Conduct research using a wide variety of qualitative and quantitative methods

Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required

Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, etc.)

Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes

Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization

Qualifications and Experience

5+ years experience in applied product and/or design research

Ability to manage and prioritize multiple projects

Command of a broad set of quantitative, qualitative and user-centered design methods

Understanding of quantitative, behavioral analysis and statistical concepts

Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing

Experience creating research deliverables (frameworks, videos, toplines, etc.)

Experience with Qualtrics, UserZoom, SPSS, R, SQL and other analytical tools is helpful

Bonus: domain expertise in personal finances

A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field considered an advantage.