High Fidelity Wraparound Facilitator

Pittsburgh, Pennsylvania
Jun 11, 2021
Jun 15, 2021
Position Type
Full Time
Organization Type

This individual will provide enhanced services to children and adolescents who meet the qualifications of the program to receive community mental health services and are at high risk for hospitalization or out of home placement. This individual will follow the principles of high fidelity wraparound using the High Fidelity approach. The facilitator will provide advocacy, assessment, outreach, linkage, and assist with the acquisition and coordination of resources and services for the identified clients on their caseload. The facilitator's responsibility is to partner with the client and/or their parent/guardian to identify resources that will build upon the client's strengths and support and maintain the client's path towards recovery. Collaboration will occur across the team including system partners as well as both youth and family support specialists. Work is performed with considerable degree of initiative and independent judgment in accordance with established regulations, policies, and procedures. Position reports directly to the supervisor who provides general guidance regarding program issues.


  • Implements and provides services according to the Single Point of Accountability responsibilities:
  • Be the "go-to" resource for the client served and their family
  • Assure that there are effective "safety net' resources for the client served
  • Clearly communicate to the client and their parent/guardian what they can expect from the system and what the system will expect of them
  • Assure there is periodic assessment and cross system planning to meet the client's needs while utilizing their strengths
  • Prepare for, convene/facilitate service planning meetings and provide follow-up after meetings
  • Assure there is cross system coordination of services and that services are being provided
  • Provides culturally competent services with consideration for race, religious, sex, sexual orientation, age and ethnic background
  • Assist the client in developing and utilizing natural supports
  • Be a persistent advocate for those served and give feedback on systemic problems
  • Provide a consistent positive outlook that encourages recovery and full inclusion in the community.

    • Complete facilitator credentialing using High Fidelity approach and implement principles throughout wraparound process.
    • Complete re-credentialing requirements as identified.
    • Maintains billable unit's monthly reflecting daily activity and turns case notes in on a weekly basis.
    • Maintain "fidelity" to model as evidenced by both credentialing and re-credentialing
    • Work collaboratively with youth and family members of team
    • Attend any DHS required meetings regarding implementation and ongoing performance
    • Effectively and efficiently manage a caseload as evidenced by facilitating interagency meetings, maintaining contact with the family and the provider on a monthly basis, develop and monitor case management goals, submitting packets to the insurance company on time per regulations, providing ancillary services via contingency funds (approved by the Executive Director) attending meetings as needed and overseeing discharge process to ensure that child and family receive all recommended services.
    • Communicate with families, providers, Children Youth and Families, Juvenile Probation, partner agencies, ACDHS, educational system and any other community resources. Attendance at all ancillary meetings and systems involved (court hearings, permanency planning, IEP etc.) on at least a monthly basis or indicated per case management goals.
    • Complies with and adheres to confidentiality policy/HIPPA procedures as evidenced by keeping all files locked, obtaining appropriate consents for caseloads and not releasing any third party information.
    • Responsible for consumer chart to include all information as is designated on the chart order form.
    • Updates all required screens on agency database on initial consumers as well as on an on-going basis as well as monthly data collection
    • Provide educational advocacy by attending any school meetings and providing technical assistance.
    • Monitor all treatment plans and any concerns with the contracted providers.
    • Attends and participates in personal development and remains competent and knowledgeable of current trends, initiatives, resources and services available for clients and families
    • Other duties as assigned.

    • Ability to work in a team-oriented atmosphere.
    • Ability to work collaboratively with other personnel or service providers.
    • Ability to be attentive to detail.
    • Demonstrated organizational skills.
    • Ability to adapt and adhere to timelines.
    • Ability to be a self-starter and creative in identifying solutions to problems; knowing when to inform supervisor when obstacles arise.
    • Knowledge of Microsoft Office products including Word, Excel, and PowerPoint.
    • Ability to adapt to and learn new software products.
    • Ability to work with people from a variety of diverse agencies, backgrounds, resources, and communities.

    • Possess Act 33, Act 34 and FBI clearances
    • Have a valid Pennsylvania motor vehicle license and access to a personal vehicle.
    • Have current auto insurance that meets minimum collision coverage
    • Knowledge of guidelines and regulations of all levels of Service Coordination Services.
    • Strong oral and written communication skills.
    • Excellent leadership qualities.
    • Ability to work independently.
    • Full-time position requiring 38.75 hours per week


    Bachelor's degree with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, nursing, counseling or education with two years' experience in a child serving system. Strong interpersonal and organizational skills are a must.

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