Sr. User Experience (UX) Analyst

Employer
Grainger Businesses
Location
Illinois Medical District, Illinois
Posted
Jun 11, 2021
Closes
Jun 15, 2021
Ref
2090322470
Position Type
UX / Design Researcher
Hours
Full Time
Organization Type
Business
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you'll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

*This role typically is located in either our downtown Chicago office or our Lake Forest headquarters, but due to COVID-19 will be fully virtual until further notice. Once these office locations have a return to work plan, the team member will be required to be on-site.

Responsibilities

The SeniorUser Experience (UX) Analyst is responsible for developing a deep understanding of the customer experience in digital channels to help support multiple product teams in making impactful, user experience data-driven decisions. The ideal candidate will be assertive, personable, and a self-starter, with the capacity to manage multiple tasks across multiple teams. This position requires the ability to communicate effectively and coordinate with internal business partners.

  • Propose and champion user experience improvements based on qualitative and quantitative user experience data analysis
  • Work closely with Product and User Experience Teams in execution of UX data and measurement strategies across a range of digital products and platforms
  • Derive insights through analysis and translate into actionable recommendations for various stakeholders
  • Communicate insights and recommendations in a clear, concise and compelling story, evangelizing the voice of the user
  • Identify and establish qualitative metrics for customer pain points and track metrics as improvements are implemented
  • Present information and insights using data visualization best practices
  • Work collaboratively with the Product Teams and UX to ensure comprehensive coverage of Session Replay applications on our digital publications
  • Maintain internal customer panel for use in UX research projects

    Requirements
  • Bachelor's Degree in a social science research-related field or research-based discipline such as Human-Computer Interaction (HCI), Cognitive Psychology, Cultural Anthropology, or comparable work experience
  • Three to five years' experience using qualitative and quantitative UX research methods such as survey research and web analytics to gather user experience insights and analyze user behavior
  • Strong interpersonal skills, ability to quickly build rapport, establish credibility, and work as part of a cross-functional team
  • Ability to develop and maintain relationships with business stakeholders through accountability, following up on requests and delivering on commitments
  • Analytical thinking and storytelling - able to extract insights from structured and unstructured data and communicate in a way that motivates change
  • Fully adept with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations and presenting to cross-functional teams, across an entire product organization
  • Preferred Experience with advanced analytics abilities within Microsoft Excel
  • Experience with digital tools (Office Suite, Slack, Teams, etc.)
  • Basic knowledge of website development
  • Experience with web analytics tools, such as Adobe Analytics or Google Analytics
  • Preferred Experience with Tealeaf or other session replay software


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status