Researcher, Workplace Practices

Employer
Surprise.com
Location
Pineville, New York
Posted
Jun 10, 2021
Closes
Jun 14, 2021
Ref
2204868721
Hours
Full Time
Organization Type
Business
Description

Surprise.com is on a mission to help people make a positive impact on themselves, their teams, and their communities. Our flagship product, Surprise for Teams™, is the world's first and only SuccessOS™. Surprise for Teams makes it fun and irresistible to perform better, which creates a positive, long-lasting impact on people and their organizations.
We are looking for a Researcher to become an important member of our Consumer Insights team. Reporting to the Director of Qualitative Research, you will work to identify and share insights that help in the development of our product. You will work alongside an extraordinary team of researchers to identify and produce research that solves our complex business and product challenges.
This role is perfect for someone who loves Technology, Psychology, Sociology/Anthropology, Marketing, and the search for common insights that connect all four. We're a fast-paced, rapidly growing startup. You will be part of something big, with room to grow.
Please note that this is a fully remote position - a physical presence in New York is not required.
What will you be doing?
  • Using techniques like in-depth interviews, focus groups, observation, surveys, content analysis, and analysis of data to answer research questions;
  • Independently conducting research to gather data relevant to our product and customers;
  • Focusing strongly on qualitative research;
  • Coordinating the logistics of remote research, including recruiting.
What are we looking for?
  • Bachelor's degree in a relevant field (e.g. Psychology, Sociology, Anthropology etc.);
  • 3+ years of experience conducting primary and secondary research utilizing qualitative and quantitative data;
  • Strong business acumen and intellectual curiosity in order to process and understand information quickly, as well as diagnose issues to make actionable recommendations;
  • Proven competence for meeting deadlines, multi-tasking and managing work under ambiguity/uncertainty (e.g., changing factors, limited information).
What skills will come in handy?
  • A great writer with experience publishing business related deliverables such as white papers, articles, etc;
  • Excellent communicator who can effectively disseminate complex findings through relevant means;
  • A team player who can collaborate productively, build relationships, and move work forward with internal partners and stakeholders.
Creative challenge requirement
There is a three-question written interview to be submitted before an initial meeting. This helps us understand how you think, brainstorm, and where your mind is willing to wander for a great concept. There is no firm deadline, but we are processing inbound tests on a first-come, first-served basis. Take as much time as you need to effectively highlight your unique skills and abilities.
COMPLETE THE QUICK CREATIVE CHALLENGE LINKED BELOW <--
https //docs.google.com/document/d/1KlBEtudieGxcFiSkCfXasVsqnxGN7AfETu4Fxeri-Rc/edit?usp=sharing

Benefits
  • A team of extraordinary people, working hard to better themselves and to further our mission;
  • Competitive comp and equity;
  • Company-paid medical, dental and vision;
  • And, of course, we get Surprises internally.
About us
At Surprise.com, we're committed to hiring builders who are inspired by our team's guiding principle to derive a tremendous sense of purpose from the inner quest for excellence itself, being driven from within to make anything we touch be the best it can be. We take pride in developing deep user understanding, obsess about the details, and go the extra mile to show our users we love them. We are first and foremost customer driven - engineering, product and design collaborate as equals to create a phenomenal end user experience. We're also home for numerous internal teams building internally facing tools for customer service, finance, and others, to keep the operation afloat.