Senior Service Designer - Remote Opportunity

Pitney Bowes Inc.
Austin County, Texas
Jun 10, 2021
Jun 12, 2021
Position Type
UX / Design Researcher
Full Time
Organization Type
Senior Service Designer Role

At Pitney Bowes, we do the right thing, the right way.

As a Senior Service Designer for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

At Pitney Bowes we are committed to creating exceptional client experiences aligned to our brand promise. The Experience Design team plays an important role in accelerating a "client-obsessed" culture across PB by providing experience and service design expertise to key business programs. The Senior Service Designer will work closely with the Experience Design team to apply design thinking to innovative product and service development across end-to-end client experiences.

The Senior Service Designer will report to the Director of Client Experience.

You are:

A top-notch service designer (design thinker/human-centered designer) who wants to help drive a human-centered culture transformation. You delight in partnering with cross-functional teams to innovate with empathy. You're an indomitable and collaborative team-player who enjoys helping cross-functional teams orchestrate world class experiences for clients and employees. You're self-directed, resourceful, collaborative, and thrive on challenge. You derive great satisfaction from helping new-to-design-thinking teams adopt human-centered practices and from seeing the impact of your work on company culture, client loyalty, and business results.

You will: Support cross-functional teams to adopt service design approaches, driving human-centered business outcomes.

* Lead cross-functional teams in applying service design to innovate new or improve existing end-to-end client experiences
* Support projects from the fuzzy front-end (empathizing and problem-framing) through solutioning
* Facilitate service design workshops
* Help teams incorporate Pitney Bowes Experience Principles into their work
* Coach teams and individuals from a variety of backgrounds to develop as design thinkers
* Storytell and articulate the value of service design to audiences ranging from individual contributors to executives

Your background:

As Senior Service Designer, you have:

* 5 years of experience in a related field along with a portfolio of past service design (design thinking, human-centered design) work that highlights your specific contributions
* Top-notch service design prowess, matched only by your humility, flexibility, and openness to new ideas
* A can-do attitude, and the confidence, passion and bravery to help teams put humans at the center of their work
* Strong experience across all service design phases, with emphasis on qualitative client research, synthesis, problem-framing, experience visioning, journey orchestration, and concept testing
* Strong facilitation and co-creation skills - ability to confidently and compellingly lead groups through workshop and non-workshop activities toward specific outcomes
* Superior people skills - ability to empathize with, collaborate with, influence, and ignite passion and curiosity in cross-functional teams who are new to service design
* An experimentation-oriented mindset and skills
* Interest in combining qualitative research methods with additional information sources such as data/analytics and market research to achieve deeper client insights
* Clear, articulate, and persuasive storytelling and executive communication skills
* Strong conceptual problem-solving skills
* Executive presence
* Interest in defining success through measuring human and business outcomes
* Ability to coach up-and-coming design thinkers from across the business
* BA/BS degree in Service Design (e.g. interaction, graphic, product, industrial), HCD, design thinking, psychology, anthropology, or a related field or equivalent practical experience.
* Professional references

We will:

* Provide the opportunity to grow and develop your career
* Offer an inclusive environment that encourages diverse perspectives and ideas
* Deliver challenging and unique opportunities to contribute to the success of a transforming organization
* Offer comprehensive benefits globally (

Our Team:

Pitney Bowes, a global technology company, provides shipping & mailing solutions powering billions of physical and digital transactions in the connected and borderless world of commerce. Helping clients achieve their greatest commerce potential are Pitney Bowes' 12,000 passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500.

The Experience Design team is a talented and high-energy team who live and breathe creating amazing end-to-end human experiences for clients and employees. We continually challenge the status quo, and each other, to define and adopt best practices and respond to feedback. With internal brand-recognition for our innovation and facilitation expertise, we drive corporate-wide focus on clients.

Watch the videos below for more information on Life at Pitney Bowes

Pitney Bowes All Stars -

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