Senior Product Researcher

Charlotte, North Carolina
May 12, 2021
May 15, 2021
Full Time
Organization Type
Job Title: Senior Product Researcher

Duration: 6-12 Months (Contract to Hire)

Location: Remote Work

Key Responsibilities:
• Conducts various research, testing and feedback functions for customers and associates; this includes executing the analysis and presentation of customer data and testing results
• Completes competitive analysis, service flow diagrams, interviews, usability testing and benchmarking to improve products
• Stays current on best practice research techniques, and looks for opportunities to incorporate into the work of the product research team
• Manages multiple projects across multiple platforms/suite of products
• Designs, facilitates and executes advance testing and research methods across various platforms, including B2B/B2C web and native application experiences
• Manages recruitment of participants as well as key relationships with research vendors
• Works cross-functionally across technology, as well as across the enterprise, ensuring key relationships are fostered across our Omni-channel partners
• Engages with cross-functional design counterparts to understand the needs to inform the design of research studies

Technical Competencies
• Research
• Facilitation Skills
• User Acceptance Testing (UAT)
• User Interface Design
• User Experience Design

Minimum Qualifications:
• Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or related field (or equivalent work experience in a related field)
• 5 years of experience in UX Research or Product Management
• Experience running large-scale usability and research studies
Product Researcher, HCI, Human Computer Interaction, Product Management, UX Research, User Experience Research, UAT, User Interface Design, User Experience Design, UX Design, UI Design, Research