Researcher II
- Employer
- Benefitfocus
- Location
- Mango, Florida
- Closing date
- May 15, 2021
View more
- Position Type
- Research Scientist / Analyst
- Hours
- Full Time
- Organization Type
- Business
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Overview
We are seeking a qualitative or mixed methods researcher to join our User Experience team. As a User Experience researcher, you will be responsible for designing, managing, conducting and analyzing user- and market-centered research studies to help Benefitfocus gain insights to drive our product and design strategy.
Responsibilities
Required Skills
Education & Experience
We are seeking a qualitative or mixed methods researcher to join our User Experience team. As a User Experience researcher, you will be responsible for designing, managing, conducting and analyzing user- and market-centered research studies to help Benefitfocus gain insights to drive our product and design strategy.
Responsibilities
- Coordinates logistics and assists in participant management and recruitment.
- Identifies ideal research approaches based on research questions, timelines, and resources
- Designs, conducts, and analyzes user research studies that generate actionable findings and insights across research areas - including the Benefitfocus platform and user journey.
- Maintains, monitors and facilitates user and market feedback opportunities.
- Works closely with other associates across the company, including User Experience Designers, Product Owners, Product Managers, and Software Engineers.
- Facilitates cross-functional collaboration to identify, prioritize, plan and implement insight-driven improvements and inform product, customer and business strategy.
- Work with Designers and Product Managers to rapidly iterate on multiple design solutions based on user feedback
Required Skills
- Experience with a range of user research methods, including surveys, IDIs/dyads/triads, focus groups, workshops, usability evaluations, ethnographies/contextual interviews, heuristic evaluations, and card sorts/tree tests
- Research design, including selecting appropriate methodologies, sample type and size
- Creation of research documents, including screeners, surveys, interview guides and reports
- Compiling and documenting research findings and identifying patterns and trends
- Presenting and socializing research findings in a clear, concise and compelling manner
- Participant management and coordination
- Asking and answering meaningful and impactful questions
- Experience in survey, user testing and insights software
- Research best practices, conventions and standards
- Leveraging interpersonal skills to motivate and drive collaboration
Education & Experience
- BA in human-computer interaction, anthropology, sociology, market research, information science, or related field
- Suggested years of experience: 3-5 years
- Experienced professional performing self-directed work
- Demonstrates sound judgement when working independently, obtaining solutions and taking action on improvements
- Ability to work both independently and collaboratively
- Ability to prioritize multiple projects
- Flexibility and creativity in problem-solving
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