Senior UX Researcher, Technology

*Job Description:*
*Logistics done differently.*
At XPO Logistics, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Senior UX Researcher, Technology, you'll be responsible for facilitating UX kickoff meeting with key stakeholders, planning and implementing user research activities, synthesizing qualitative/quantitative data, mentor other members of the project team and translating research insights into actionable design recommendations. This role is critical in positioning XPO for long-term success.

*Pay, benefits and more.*
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

*What you'll do on a typical day:*

* Identify opportunities for research to have greater impact across product teams and throughout the organization
* Identify best method or mix of methods based on research questions, timeline and resourcing
* Work closely with cross-functional teams to identify and prioritize research questions based on analysis of current knowledge, project goals and risks
* Facilitate and conduct experience mapping and service blueprint work sessions with multiple stakeholders on site and online
* Manage research from kick-off and recruitment to effective communication of the synthesized findings to stakeholders
* Design and conduct studies that provide valid customer insights to project teams and stakeholders; translate data into results that have a clear, direct impact on design
* Perform quick but thorough data analysis in order to create insightful and actionable findings presentations- both verbal and written - and a willingness to advocate and escalate research insights
*What you need to succeed at XPO:*
At a minimum, you'll need:

* Bachelor's degree or equivalent related work or military experience
* 2 years of product research, early discovery and post-discovery experience, working closely with UX design and product/engineering teams on gathering and implementing research recommendations
* Experience conducting rapid user research techniques to answer key business questions
It'd be great if you also have:

* Master's degree or PhD in Cognitive/Experimental Psychology, Human-Computer Interaction, Anthropology, Cognitive Human Factors, or a related field
* Exceptional and demonstrated end-to-end qualitative and quantitative research skills.
* High standards of detail, excellence, professionalism and role model behavior
* Extensive experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations
*Be* *part of something big.*

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.