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AV - Experience Architect

Employer
Ford
Location
Detroit, Michigan
Closing date
May 8, 2021

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Position Type
Other
Hours
Full Time
Organization Type
Business
Job Description & Qualifications At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.
What you'll be able to do:
Ford Motor Company's Autonomous Vehicle Experience Design organization is growing. We are looking for people who will help us create the future of mobility by creating autonomous vehicle services. Our mission is to create services that are so compelling, they challenge people's perception of vehicle ownership. Our work is human-centric focusing on the needs and desires of our customers. Our customer is the focus of the experience architect. This role will own the customer insights and use them to guide our business, service, and experience design team towards the best solutions that most improve the lives of our users. Our team needs highly motivated, self-driven, hands-on people; people who don't just ask thoughtful questions, but build clever ways to uncover the answers. We need people who can work seamlessly with multiple design disciplines, strategy teams, and development teams ensuring all decisions are made for the benefit of the customer.
  • Identify and maintain a complete understanding of customers within service domain
  • Identify needed learnings and develop research plans to uncover insights
  • Translate insights into customer needs and desires
  • Work with service design organization to develop high value services
  • Represent the customer to the business and XD design teams
  • Ensure the E2E service experiences meets the needs of the customer
The minimum requirements we seek:
  • Bachelor's degree
  • Eight or more years of experience in Experience Design or Design Research
Our preferred requirements:
  • Master degree in experience design, research, or anthropology
  • Experience in the design or strategy of product ecosystems including both physical and digital interactions
  • Experience in service design
  • First-hand experience in prototyping and researching product concepts
  • Ability to work with internal and external customers
  • Self-motivated and has a drive for excellence
  • Willingness to learn new skills and support other's learning
  • Highly collaborative and team-focused
What you'll receive in return:
As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.
If you have what it takes to help us redefine the future of mobility, we'd love to have you join us.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
By choice, we are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
Auto req ID 41529BR State Michigan Skill Team Autonomous Vehicles (AV) Sub-Component Autonomous Vehicles
  • Location: Detroit
  • Company: Ford Motor Company
  • Function: Autonomous Vehicles

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